YanliFit support
Support is preparing for public launch.
YanliFit email support is temporarily unavailable while we complete the public launch. A dedicated support address will be published here before the app is released publicly.
Production account deletion is temporarily unavailable while its required backend migration and deletion function await separate deployment approval.
Start here
Help by topic
These steps cover the most common paths without asking you to disclose credentials or private health history.
Account access
If a verification code does not arrive, confirm the email address and check spam or junk folders. Keep the exact error text for a future support request, but never share the code itself.
Delete an account
The app contains a deletion flow under Settings → Account → Delete Account, with an alternate path under Data controls, but the production backend cannot complete it yet. The account deletion page explains the current blocker, planned steps, and data handling.
Correct an AI food result
AI nutrition results are estimates. Review and edit them before saving. If a result looks wrong, record what food was analyzed and what appears incorrect for a future support request. Share a food image only if you are comfortable doing so.
Report a barcode issue
Retry in good light or enter the food manually. A future report should include the barcode digits, product name, country, and the field that is missing or incorrect. Do not include unrelated purchase information.
Troubleshoot Health Connect steps
On a supported Android device, check that Health Connect is available and YanliFit has permission to read Steps, then reopen YanliFit. Removing permission stops YanliFit’s access but does not delete source records held by Health Connect or their originating app.
Billing and subscriptions
YanliFit does not currently offer a production paid subscription. If store billing is introduced, use the store’s subscription tools for cancellation and payment management. Deleting a YanliFit account would not itself cancel a store subscription.
For future support
Prepare a small, reproducible story.
- 01
YanliFit app version
- 02
Android version and device model
- 03
A concise description of what you expected and what happened
- 04
Steps that reproduce the problem and any exact error text
- 05
A screenshot only when it does not reveal private information
Before support opens
Support never needs your sign-in secrets.
When the dedicated support address is published, do not send passwords, one-time codes, JWTs or other access tokens, recovery codes, payment-card details, identity documents, or highly private health information unless a specific detail is genuinely necessary to understand the issue.